Refund & Cancellation Policy

1. Cancellation of Non-Fixed Rate Orders

I. Nature of Non-Fixed Rate Orders

Non-Fixed Rate Orders are transactions where the rate is not locked in advance. The applicable rate will be the rate displayed on the Website at the time of execution. No deposit is required to lock the rate.

II. Cancellation Conditions

Non-Fixed Rate Orders may be cancelled by either party through written request provided:

• At least 2 hours before the scheduled execution time; OR
• Before full payment has been completed — whichever occurs earlier.

No cancellation charges apply under these conditions.

III. Irrevocability After Execution

Once the transaction has been executed, the order cannot be cancelled.

IV. Cancellation After Full Payment

If full payment has already been received and cancellation is requested, cancellation charges may apply depending on operational cost, risk exposure, and rate fluctuations.

2. Cancellation of Fixed Rate Orders

I. Nature of Fixed Rate Orders

Fixed Rate Orders allow users to lock in the live rate displayed at the time of booking. The locked rate remains valid for three (3) working days from order confirmation.

II. Booking Options

• By paying a refundable 5% rate-lock deposit; OR
• By making full payment at the time of booking.

Payments may be made via:

• Credit/Debit Card
• Net Banking
• QR Code
• NEFT/RTGS

III. Automatic Cancellation

If the order is not utilized within three (3) working days, it will be automatically cancelled and the 5% deposit may be forfeited.

IV. Regulatory & Compliance Issues

We may cancel orders if required documentation is incomplete, invalid, or non-compliant with applicable laws, RBI/FEMA/KYC/AML guidelines. In such cases, the deposit may be forfeited.

V. Customer-Related Forfeiture Scenarios

• Failure to submit required documents on time
• Incorrect or misleading information
• Non-availability of customer during execution
• Insufficient balance or payment delay
• Selection of incorrect product/service type

3. Refund Policy – Fixed Rate Orders

I. Successful Completion

If a Fixed Rate Order is successfully completed within validity, 100% of the rate-lock deposit (if applicable) will be refunded via the original payment method.

II. Cancellation or Non-Completion

Deposit may be partially refunded or fully forfeited depending on operational loss or cost incurred.

III. Customer-Initiated Cancellation

Cancellation must be formally requested. Refunds will be processed only after verification of the request.

IV. Refund Request Deadline

Partial refund requests must be made within 7 days from cancellation date. After this period, deposits may be deemed forfeited.

V. Refund Processing Time (TAT)

• Net Banking: 5–7 working days
• Debit Card: up to 10 working days
• Credit Card: up to 21 working days

Timelines depend on banking channels and settlement cycles.

4. How to Cancel an Order

Email Support

Send a cancellation request to: Hubl67287@gmail.com

Your email must include:

• Order ID
• Registered mobile number
• Registered email address
• Reason for cancellation

Online Order Management

Open the order confirmation email sent by https://fairbills.in, click on “Manage Your Order,” and select “Cancel Order.”

Eligible refunds will be processed in accordance with this policy.